Shipping and delivery

Fresh Hills — Shipping & Delivery Policy

Processing Time

Every Fresh Hills order is carefully prepared and packaged with attention to detail. Orders are typically processed and shipped within 3–5 business days after payment is received. Business days do not include weekends or holidays.

Made-to-order or custom garments may require additional production time. If additional time is needed, we will communicate this to the customer.

Shipping & Delivery

We currently ship within the United States. Shipping rates and available options are displayed at checkout.

Delivery times vary depending on the destination and shipping carrier. Estimated delivery times begin after your order has shipped and are not guaranteed.

Order Tracking

Tracking information will be provided once your order ships, when tracking is available. Please allow up to 24 hours for tracking updates to appear.

Shipping Delays

Fresh Hills is not responsible for carrier delays caused by weather, holidays, or other circumstances outside our control. If your package appears lost or has not moved for an extended period, please contact us so we can help investigate.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. Address changes cannot be guaranteed once an order has shipped.

Damaged or Missing Orders

If your order arrives damaged or you believe your package is missing, please contact us with your order number and any relevant photos or tracking information so we can review the situation and help resolve it.

Thank You

Fresh Hills is more than clothing — it’s wearable art. Thank you for supporting our vision and being part of the community. Every order means a lot to us.