Privacy policy

Fresh Hills Privacy Policy

Last Updated: October 19, 2026

At Fresh Hills, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect personal information such as:

Your name
Shipping and billing addresses
Email address
Phone number, if provided
Order details and purchase history
Payment and transaction information

Payment information is generally processed by our third-party payment providers. We do not intentionally store full payment card details on our own systems.

2. How We Use Your Information

We use your information to:

Process and fulfill orders.
Arrange shipping and delivery.
Communicate with you about your purchases.
Respond to questions, returns, and refund requests.
Improve our website, products, and customer experience.
Prevent fraud and protect our business.
Comply with applicable legal requirements.

We will only use your information for marketing communications where permitted by applicable law.

3. Payment Processing

Fresh Hills uses third-party services to process payments and manage online orders. These providers may collect and process your information according to their own privacy policies and security practices.

Please review the privacy policies of the payment providers available at checkout for more information.

4. Sharing Your Information

We do not sell your personal information for money. We may share necessary information with trusted third parties that help us operate our shop, including:

Big Cartel, our online store platform.
Payment processors that handle transactions.
Shipping and delivery providers.
Service providers that support website operations, analytics, or fraud prevention.
Government authorities or other parties when required by law.

These parties may process information according to their own privacy policies and applicable legal requirements.

5. Cookies and Website Data

Our website platform and service providers may use cookies or similar technologies to operate the website, remember preferences, understand website traffic, and improve the shopping experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Security and Retention

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and meet legal obligations.

No method of electronic storage or transmission is completely secure, so we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have the right to request access to your personal information, correct inaccurate information, request deletion, or exercise other privacy rights provided by law.

To submit a privacy-related request, please contact Fresh Hills using the contact information provided on our website. We may need to verify your identity before fulfilling certain requests.

8. Third-Party Services and Links

Our website may connect to third-party services or websites, including payment processors and social media platforms. These services have their own privacy policies, and Fresh Hills is not responsible for their independent privacy practices.

9. Children’s Privacy

Our website is not intended to collect personal information directly from children in violation of applicable privacy laws. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website services, or applicable laws. Any updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Fresh Hills through the contact information listed on our website.

Thank you for supporting Fresh Hills and being part of our community.