Terms and conditions

Fresh Hills Terms & Conditions

Last Updated: October 19, 2026

Welcome to Fresh Hills. By accessing our website or purchasing from our shop, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

Fresh Hills is an independent clothing brand focused on creativity, individuality, and wearable art. Throughout these Terms & Conditions, “we,” “us,” and “our” refer to Fresh Hills.

We reserve the right to update these terms when necessary. Any updates will be posted on this page, with a revised effective date.

2. Products and Availability

We strive to display our products, colors, designs, and descriptions as accurately as possible. However, colors may appear slightly different depending on your screen or device.

Because Fresh Hills values creativity and individuality, certain garments may feature handmade details or slight variations. These differences are part of the character of the piece and do not necessarily indicate a defect.

All products are subject to availability. We reserve the right to discontinue products or limit quantities when necessary.

3. Handmade Products

Some Fresh Hills products are handmade or individually finished. Minor variations in stitching, placement, texture, or other design details may occur.

We aim to maintain quality and consistency while preserving the unique character of our garments. Any significant differences from the product description will be addressed appropriately.

4. Orders and Payments

By placing an order, you agree to provide accurate and complete billing, shipping, and contact information.

All orders are subject to acceptance and product availability. We reserve the right to cancel an order if there is a legitimate reason, such as suspected fraud, an inventory issue, or a pricing error. If an order is canceled after payment, any amount paid will be refunded.

Payments are processed through the payment providers available at checkout.

5. Shipping and Delivery

Orders are shipped according to the shipping information and estimated processing times provided on our website.

Delivery estimates are not guarantees. Delays may occur because of carrier issues, weather, holidays, or circumstances outside our control.

Customers are responsible for providing an accurate shipping address. Additional costs resulting from an incorrect address may be the customer’s responsibility, where permitted by law.

Please refer to our Shipping Policy for additional details.

6. Returns and Refunds

Fresh Hills accepts eligible returns within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

Items must be unworn, unwashed, unused, and in their original condition to qualify for a fit-related return.

Original shipping fees are generally non-refundable for fit-related returns, and customers are responsible for return shipping costs unless otherwise required by law or agreed by Fresh Hills.

Damaged, defective, or incorrectly shipped products will be handled in accordance with applicable law.

Please review our full Return & Refund Policy before placing an order.

7. Pricing and Promotions

Prices are listed in the currency displayed on our website and may change without notice.

Promotional offers, discounts, and special releases may be subject to additional conditions. Unless explicitly stated, promotions cannot be combined with other offers.

Any applicable taxes and shipping charges will be displayed or calculated as part of checkout where required.

8. Intellectual Property

All original Fresh Hills designs, artwork, photographs, graphics, logos, written content, and branding are owned by Fresh Hills or used with permission, unless otherwise stated.

You may not reproduce, distribute, modify, sell, or commercially use our intellectual property without prior written permission.

Purchasing a garment does not transfer ownership of the intellectual property associated with its design.

9. Acceptable Website Use

You agree not to use our website for unlawful purposes, attempt to interfere with its operation, submit fraudulent orders, or misuse our content or services.

We reserve the right to take appropriate action against activity that violates these terms or applicable law.

10. Third-Party Services

Our website may use third-party services, including Big Cartel, payment processors, and shipping providers.

Your use of those services may also be subject to their respective terms and policies. Fresh Hills is not responsible for independent third-party services to the extent permitted by law.

11. Limitation of Liability

To the extent permitted by applicable law, Fresh Hills is not responsible for indirect or incidental losses arising from the use of our website or products.

Nothing in these terms excludes or limits any rights or liability that cannot legally be excluded or limited under applicable law, including rights relating to defective products or consumer protection.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you acknowledge that your information may be processed as described in that policy.

13. Governing Law

These Terms & Conditions are subject to the laws applicable in the jurisdiction where Fresh Hills operates, without overriding any mandatory consumer protections that apply to your purchase.

14. Contact Information

If you have questions about these Terms & Conditions, an order, or a product, please contact Fresh Hills through the contact information provided on our website.

Thank you for supporting Fresh Hills and being part of a community that values creativity, individuality, and clothing as art.