Returns and refunds

Fresh Hills Return & Refund Policy

At Fresh Hills, we want you to love your purchase. If your clothing doesn’t fit as expected, we accept returns within 30 days of delivery.

Return Eligibility

To be eligible for a return, items must be unworn, unwashed, unused, and in their original condition. Items must be free of stains, odors, or damage and have original tags attached, if applicable.

30-Day Return Window

Customers have 30 days from the date their order is delivered to request a return. Unfortunately, we cannot accept returns or issue refunds for fit-related returns requested after this period.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping fees are non-refundable, and customers are responsible for return shipping costs for fit-related returns.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible so we can help resolve the issue.

How to Request a Return

To start a return, contact Fresh Hills with your order number and reason for the return before shipping the item back. Please wait for return instructions before sending your package.

Thank you for supporting Fresh Hills and our commitment to creating clothing with individuality, creativity, and art in every piece.